Stainless steel tweezers for picking up and placing nail stickers and transfers.
Orders are processed mornings and afternoons on business days.
Gelous ships our packages with Courier It (NZ) and DHL (AUS). We have found these companies to be the most cost effective and efficient.
Courier It aims for 1-3 day urban delivery and 2-4 day rural delivery. DHL aims for 1-2 day delivery. Orders will not be shipped on weekends or public holidays.
If you have a problem with your item arriving, but you can see the tracking details as being active, we recommend you contact Courier It or DHL with the tracking number you have been sent. They work independently from us, so we can not control their service (even though we would like to!) However please get in touch if your parcel does not arrive and we will organise a refund or replacement.
For orders under $100, shipping is $5 (urban) or $7 (rural). For orders over $100, shipping is free.
We offer a tracked courier service with DHL throughout Australia for $25.
Please remember that once the packages have left Gelous, all control over delivery times is held with couriers and we do not accept any liability for costs associated with delivery delays.
Keeping track of the package and following up with the courier company regarding delays or redeliveries are in the hands of the customer. Unfortunately we get a lot of orders and do not have the time to check up on the courier companies delivery of each and every package.
If your item is missing, please flick us an email at firstname.lastname@example.org and we will either get this sorted, or offer you a refund / replacement.
Pick up is available from our Mt Wellington Warehouse inside the Vape Bandit building at Unit B5, 1066 Great South Road, Mt Wellington. Pick up is available between 9am - 5pm, Monday - Friday.
If you would like to pick up your order, please order through our website and request your order be picked up in the "PICKUP REQUEST AND/OR SPECIAL INSTRUCTIONS FOR GELOUS" section. Any shipping fees will be refunded.
If any of the items ordered are on pre-order, your order will not be shipped until the pre-order items are in stock. If you would like your non pre-order items shipped separately, you can request this by emailing email@example.com.